Guest Wi-Fi that never becomes a front desk problem.

Why guest Wi-Fi decides reviews

Guests rank Wi-Fi above almost every other amenity, and a weak signal in the room shows up in the review before checkout. A hotel network also has to carry streaming on every television, video calls from every desk, a conference on the second floor, and the point-of-sale system in the restaurant, all at once. WiredStay designs for that load rather than for an average day.

What a managed network includes

We survey the property, design access point placement for the construction type and room count, and install enterprise wireless with a wired backbone, a gateway that handles login and bandwidth policy, and separate networks for guests, staff, conferences, and building systems. The network is monitored from our operations center 24 hours a day, and firmware, security updates, and capacity planning are ours to handle.

Login that matches the stay

Guests sign in with their room number and last name through a branded welcome page tied to your property management system, or through your loyalty program. Access begins at check-in and ends at checkout, and a returning loyalty member is recognized automatically. Premium tiers, conference codes, and day passes are sold on the same page.

Support guests reach directly

The number on the welcome page reaches WiredStay, not the front desk. Our U.S.-based team resolves connection problems by phone, text, and chat at any hour, and our network operations center usually sees a failing access point before a guest does. Your staff is notified; it is not the help desk.