About WiredStay
Guest Wi-Fi, television, and phone for the places people stay.
WiredStay designs, installs, monitors, and supports guest networks, television, casting, and phone systems for hotels, resorts, casinos, and rental properties in all 50 states, so every guest is online at check-in and every owner has one accountable provider.
50
States served
One program at every property, nationwide
50
Largest U.S. cities
With a dedicated local page and crews
24/7
Guest support
U.S.-based, 365 days a year
1
Agreement per property
Wi-Fi, television, and phone on one bill
Guest technology for the places people stay
WiredStay provides managed guest Wi-Fi, conference and event networks, free-to-guest television, secure casting, hotel phone systems, and back-of-house networks for hospitality properties: full-service and select-service hotels, extended-stay and boutique properties, resorts, casinos, conference centers, vacation rental portfolios, motels, hostels, and lodges. We serve properties in all 50 states from our headquarters in Las Vegas, Nevada.
We do one thing: hospitality. Our designs, our welcome pages, our support scripts, and our agreements exist for buildings where people stay, and for the owners, management companies, and brands responsible for them.
Owned and operated end to end
WiredStay designs the network, installs it, monitors it from our network operations center, and supports it. There is no handoff between a cabling contractor, an internet provider, and a help desk. The team that answers a guest's call can see the network and change it, and one company is accountable when something breaks.
Every property gets the same program: a network designed to its brand standard, a branded welcome page tied to the property management system, television and phone over the same infrastructure, segmented networks for payments and operations, and reporting for owners. A portfolio with hotels in several states gets one portal, one support number, and one standard of service.
Our background
WiredStay grew out of a licensed telecommunications carrier that has built and operated business networks, voice service, and managed Wi-Fi for hotels, apartment communities, dormitories, and government customers since 2014. That carrier heritage is why we own our voice network, why our engineers design from the drawings rather than from a product sheet, and why our agreements read like a carrier's and not like a reseller's.
The team
WiredStay is a senior team of network engineers, project managers, and support specialists, supported by certified installation crews and field technicians dispatched to every market we serve. Our network operations center is staffed around the clock, and our U.S.-based support team answers guests by phone, text, and chat 24 hours a day, 365 days a year.
Who you will work with
Owners and general managers work with a WiredStay solutions specialist during the free property assessment, a network engineer during design and installation, and a dedicated account team after launch. Developers and general contractors work with our construction team from the drawing stage through opening. Guests work with our support team, and only our support team.
Timelines
Installation in an operating hotel is scheduled floor by floor and usually completed within a few weeks, with rooms returned to service the same day. Brand conversions and property improvement plans are planned backward from the inspection date. New construction follows the construction schedule and goes live for opening day.
Nationwide coverage
One provider for every property, in all 50 states.
WiredStay serves hotels, resorts, and rental portfolios across the United States from its headquarters in Las Vegas, with network operations around the clock and installation crews dispatched to every market. The 50 largest cities each have a dedicated page, and we serve properties well beyond them.
- West13 citiesLos Angeles · San Diego · San Jose · San Francisco · Seattle · Denver · Portland · Fresno · Sacramento · Colorado Springs · Long Beach · Oakland · Bakersfield
- Southwest14 citiesHouston · Phoenix · San Antonio · Dallas · Austin · Fort Worth · Oklahoma City · El Paso · Las Vegas · Albuquerque · Tucson · Mesa · Tulsa · Arlington
- Midwest9 citiesChicago · Columbus · Indianapolis · Detroit · Milwaukee · Kansas City · Omaha · Minneapolis · Wichita
- Southeast9 citiesJacksonville · Charlotte · Nashville · Louisville · Memphis · Atlanta · Raleigh · Virginia Beach · Miami
- Northeast5 citiesNew York · Philadelphia · Washington · Boston · Baltimore
Not in one of these cities? We serve hotels, resorts, and rental properties in every state, including resort towns, highway corridors, and rural markets. Request a free property assessment and we will send a design and proposal for your location.
What WiredStay does
Six things WiredStay does for a property.
Select an offering to see what is included and who it suits.
Managed Guest Wi-Fi
Brand-standard networks, monitored 24/7
WiredStay designs, installs, and operates the guest wireless network: enterprise access points engineered for the building, login by room and name, free and premium tiers, and separate networks for guests, staff, events, and payments.
Best suited to: Hotels of every service level, resorts, casinos, and extended-stay properties.
- Brand-standard design
- PMS login by room and name
- Free and premium tiers
- Monitored 24/7
Conference & Event Wi-Fi
Private networks and dedicated bandwidth
Each event receives its own network, access codes, and reserved bandwidth, created by your conference services team from a scheduler and billed to the event order. On-site engineers staff the events that cannot fail.
Best suited to: Full-service hotels, conference centers, resorts, and casinos.
- High-density meeting space
- Reserved bandwidth per event
- Scheduler and billing
- On-site engineers
Free-to-Guest TV & Casting
Brand lineups and secure casting over IP
HD free-to-guest lineups delivered over the property network with no set-top boxes, a branded welcome screen, and secure casting from the guest's own phone to the room television, cleared at checkout.
Best suited to: Properties replacing coax and set-top boxes, and any hotel whose guests stream.
- Brand-compliant lineups
- No set-top boxes
- Secure room-isolated casting
- Public-area screens
Hotel Phone Systems
Front desk, guest rooms, and emergency calling
Cloud phone service integrated with the property management system for check-in, folio posting, and wake-up calls, with Kari's Law and RAY BAUM's Act emergency calling and the elevator and pool lines the building must keep.
Best suited to: Hotels replacing an aging PBX or copper lines.
- PMS-integrated room phones
- Front desk cloud PBX
- Kari's Law and RAY BAUM's Act
- Elevator and pool lines
Design, Cabling & Back of House
The backbone for everything else
Site surveys, RF design, structured cabling, telecom rooms, and floor-by-floor installation, with secured networks for payments, property management, keys, cameras, and staff devices, plus in-building cellular.
Best suited to: New builds, renovations, PIPs, and brand conversions.
- RF design from the drawings
- PCI-ready segmentation
- Occupied-hotel installation
- In-building cellular and DAS
24/7 Guest Support & Brand Compliance
Guests call us, not the front desk
A U.S.-based support team guests reach directly by phone, text, and chat, a network operations center watching every property, and networks designed and documented to pass the brand inspection the first time.
Best suited to: Every WiredStay property. Included in every agreement.
- U.S.-based, 24/7/365
- Phone, text, and chat
- NOC monitoring
- Brand inspection documentation
What makes WiredStay different
Six reasons hotels choose us.
Specific, measurable reasons owners and operators move their properties to WiredStay.
Built only for hospitality
WiredStay does not sell to offices or apartments. Our designs, welcome pages, support scripts, and agreements exist for hotels, resorts, and rentals, and for the guests who stay in them.
One company, nationwide
We serve properties in all 50 states from our headquarters in Las Vegas, with network operations around the clock and technicians dispatched to every market. A portfolio gets one program, one portal, and one support number everywhere.
Guests call us, not the front desk
Our U.S.-based support team takes guest calls, texts, and chats 24 hours a day, 365 days a year. Your night auditor is out of the help desk business.
Brand standards, documented
Networks are designed to the current connectivity standards of the major brands, tested before the inspector arrives, and documented the way the brand asks.
Owned and operated end to end
WiredStay designs the network, installs it, monitors it, and supports it. There is no handoff between a cabling contractor, a carrier, and a help desk, and no one to point fingers at.
Revenue, not just an expense
Premium tiers, conference networks, and event day passes are sold through the portal and the scheduler, so the network pays for itself and then some.
Who uses WiredStay
The properties we serve.
Hotels
Resorts, Casinos & Venues
Rentals & Extended Stays
How WiredStay works
The onboarding process.
- 01
Free property assessment
We review the property, the brand standard, the existing network, your group business, and your goals, and return a proposal with a design and pricing.
- 02
Site survey and design
Engineers walk the property or work from the drawings, measure signal, and produce a radio-frequency and cabling design for rooms, meeting space, public areas, and back of house.
- 03
Agreement
You choose the services, the guest tiers, and the funding structure, and we set the schedule around occupancy, group bookings, and any brand deadline.
- 04
Installation
Our crews install the backbone, switching, access points, televisions, and phones floor by floor, returning rooms to service the same day.
- 05
Launch
The welcome page, television lineup, and phone system go live, staff are trained, and our support team is answering before the first guest connects.
- 06
Monitoring and support
Our network operations center watches the property around the clock, guests reach us directly, and you receive reporting by property and portfolio.
Key facts
WiredStay at a glance.
| Company | WiredStay |
|---|---|
| Type | Managed Wi-Fi, television, and phone provider for hotels and hospitality properties |
| Service area | Nationwide: all 50 states, with city pages for the 50 largest U.S. metropolitan markets |
| Headquarters | Las Vegas, Nevada. Mailing address: P.O. Box 230801, Las Vegas, NV 89105 |
| Properties | Full-service, select-service, extended-stay, boutique, and independent hotels, resorts, casinos, conference centers, vacation rental portfolios, motels, hostels, and lodges |
| Core offering | Managed guest Wi-Fi, conference networks, free-to-guest television, secure casting, hotel phone systems, and back-of-house networks under one agreement |
| Support | U.S.-based guest and staff support 24/7/365 by phone, text, and chat, with a network operations center monitoring every property |
| Pricing | Custom proposals after a free property assessment, with owner-funded and network-as-a-service options |
| Phone | 702-846-5000 |
Questions
Frequently asked questions
What does WiredStay do?
WiredStay provides managed guest Wi-Fi, conference and event networks, free-to-guest television, secure casting, hotel phone systems, and back-of-house networks for hotels, resorts, casinos, vacation rentals, and other hospitality properties. We design, install, monitor, and support the network, and guests call us directly.
Where does WiredStay provide service?
Nationwide. We serve properties in all 50 states from our headquarters in Las Vegas, Nevada, with network operations around the clock and technicians dispatched to every market. We maintain city pages for the 50 largest metropolitan areas, and we serve properties well beyond them.
Does WiredStay meet hotel brand standards?
Yes. We design to the published connectivity standards of the major hotel brands, test the property before the brand does, and provide the documentation an inspection asks for. We also plan network work for property improvement plans and conversions backward from the deadline.
How do guests connect?
Guests join the network and sign in with their room number and last name on a branded welcome page tied to the property management system. Loyalty members can be recognized automatically, and access ends at checkout.
Who do guests call for support?
WiredStay. Our U.S.-based support team answers by phone, text, and chat 24 hours a day, 365 days a year. The front desk, engineering, and conference services have a separate staff line.
Can we charge for premium Wi-Fi or event networks?
Yes. The welcome page sells premium tiers billed to the folio, and the conference scheduler lets your sales team price and bill private event networks. The property sets the pricing.
Does WiredStay provide television?
Yes. Free-to-guest HD lineups are delivered over the property network to every room with no set-top boxes, along with a branded welcome screen, public-area screens, and secure casting from the guest's own phone.
What about the phone system?
WiredStay provides cloud phone service integrated with the property management system for check-in, folio posting, and wake-up calls, configured for Kari's Law and RAY BAUM's Act emergency calling, with monitored elevator, pool, and fire alarm lines.