Managed Wi-Fi, television, and phone for hotels in New York, NY

Guest technology for hotels in New York

WiredStay provides managed guest Wi-Fi, conference networks, free-to-guest television, casting, and phone systems for hotels, resorts, and short-term rentals in New York, NY. We design the network, install it floor by floor, monitor it around the clock, and take every guest support call, so properties in Manhattan, Brooklyn, Queens, the Bronx, and Long Island City deliver connectivity that meets the brand standard and the review.

Designed for New York properties

High-rise construction, pre-war masonry, and dense Wi-Fi interference between buildings make radio design in New York more demanding than anywhere else in the country. Properties near Times Square, the Javits Center, and Midtown Manhattan host groups, conventions, and events that fill meeting space to capacity, and WiredStay designs conference networks for those rooms at full occupancy, with reserved bandwidth per event and a scheduler your sales team controls.

Services available in New York

Every WiredStay property in New York can combine the services it needs on one agreement: managed guest Wi-Fi with a branded welcome page tied to the property management system, free and premium bandwidth tiers, dedicated conference and event networks, free-to-guest HD television over IP with no set-top boxes, secure casting from the guest's own phone, and a cloud phone system with PMS integration and Kari's Law and RAY BAUM's Act emergency calling. We also design structured cabling and telecom rooms for new builds and renovations, PCI-ready back-of-house networks for payments and operations, in-building cellular for towers and ballrooms, and managed gateways for vacation rental portfolios.

Property types we serve in New York

In New York we serve full-service and convention hotels, select-service and limited-service flags, extended-stay properties, boutique and independent hotels, resorts and casinos, conference centers and venues near Times Square, the Javits Center, and Midtown Manhattan, vacation rental portfolios, motels and economy lodging, and hostels and lodges. Each property type has its own page describing how WiredStay structures the service for it.

How a project in New York works

A WiredStay engagement in New York begins with a free property assessment. We review the property, the brand standard, the existing network, your group business, and your goals, then return a proposal with a design and pricing. Installation in an operating hotel is scheduled floor by floor with rooms returned to service the same day, and brand conversion and PIP deadlines are planned backward from the inspection date. New construction projects join at the drawing stage and go live for opening day.

Support that guests reach directly

Guests in New York call, text, or chat with WiredStay directly, 24 hours a day, 365 days a year, and our network operations center watches every access point, switch, and circuit on the property. Owners, management companies, and general managers receive uptime, usage, and ticket reporting by property and by portfolio, with the records a brand review asks for. The same program runs at every WiredStay property nationwide, so a portfolio with hotels in New York and in other markets gets one portal, one support number, and one standard of service.