Managed Wi-Fi, television, and phone for hotels in Charlotte, NC

Guest technology for hotels in Charlotte

From Uptown, South End, NoDa, Plaza Midwood, and Ballantyne, WiredStay serves hospitality properties across Charlotte, NC with managed guest Wi-Fi, television, casting, and phone. One infrastructure carries guests, events, payments, and operations securely, guests are online the moment they check in, and your front desk is out of the help desk business.

Designed for Charlotte properties

Charlotte's banking and technology workforce fills new mid-rise communities along the light rail, where work-from-home performance is the first thing prospects ask about. Whether the property is a convention hotel, a select-service flag, a boutique conversion, or a portfolio of rental homes, WiredStay installs the access points, backbone, televisions, and phones designed for the building. For properties near the Charlotte Convention Center, Bank of America Stadium, and the Spectrum Center, we add the conference capacity and in-building cellular that group business expects.

Services available in Charlotte

Every WiredStay property in Charlotte can combine the services it needs on one agreement: managed guest Wi-Fi with a branded welcome page tied to the property management system, free and premium bandwidth tiers, dedicated conference and event networks, free-to-guest HD television over IP with no set-top boxes, secure casting from the guest's own phone, and a cloud phone system with PMS integration and Kari's Law and RAY BAUM's Act emergency calling. We also design structured cabling and telecom rooms for new builds and renovations, PCI-ready back-of-house networks for payments and operations, in-building cellular for towers and ballrooms, and managed gateways for vacation rental portfolios.

Property types we serve in Charlotte

In Charlotte we serve full-service and convention hotels, select-service and limited-service flags, extended-stay properties, boutique and independent hotels, resorts and casinos, conference centers and venues near the Charlotte Convention Center, Bank of America Stadium, and the Spectrum Center, vacation rental portfolios, motels and economy lodging, and hostels and lodges. Each property type has its own page describing how WiredStay structures the service for it.

How a project in Charlotte works

A WiredStay engagement in Charlotte begins with a free property assessment. We review the property, the brand standard, the existing network, your group business, and your goals, then return a proposal with a design and pricing. Installation in an operating hotel is scheduled floor by floor with rooms returned to service the same day, and brand conversion and PIP deadlines are planned backward from the inspection date. New construction projects join at the drawing stage and go live for opening day.

Support that guests reach directly

Guests in Charlotte call, text, or chat with WiredStay directly, 24 hours a day, 365 days a year, and our network operations center watches every access point, switch, and circuit on the property. Owners, management companies, and general managers receive uptime, usage, and ticket reporting by property and by portfolio, with the records a brand review asks for. The same program runs at every WiredStay property nationwide, so a portfolio with hotels in Charlotte and in other markets gets one portal, one support number, and one standard of service.